SHIPPING
Delivery of the goods will be made to the delivery address indicated when ordering. Products will be delivered all over the world by a reputable carrier. However if Dekorway cannot select appropriate means of delivery, Dekorway will contact you by email or telephone. Deliveries are made within the indicative period specified when ordering. However, excluding force majeure, Dekorway agrees to make delivery within maximum 30 days following order confirmation. Dekorway however, based on past results, advises delivery time in 5-10 business days. If the package cannot be delivered, the delivery service provider will leave notification. It is up to the Client to comply with the instructions provided in order to receive the package within the time limit.
AVAILABILITY
The Products are offered subject to availability. In case of unavailability after order placement, Dekorway agrees to notify the Client via email as soon as possible. The Client may then request a substitute equivalent product or cancellation of the order by contacting client service via the address: support@dekorway.com
RIGHT OF WITHDRAWAL
The Consumer who, in a private capacity, places an order on the site, has the right to cancel his/her order, without penalty and without giving reasons, within 3 hours from the date of the Order(s) if said Order(s) have not yet been dispatched. After three hours from the time of placing the Order(s), our automated system will have already placed it into production, therefore cancellation is not possible from that point. If said Order(s) have already gone into production, the Consumer will need to accept delivery, and ship it back to Dekorway, within 14 calendar days from the day of the delivery of the Product(s).
To exercise a right of withdrawal, you must inform us e-mail: support@dekorway.com, if your decision is to withdraw from this contract by an unequivocal statement (e-mail). We will communicate to you an acknowledgement of receipt by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication before the 3 hours (before dispatch), or the 14 days (after dispatch/delivery) cancellation period has expired.
In case of exercising of the right of withdrawal after product delivery, the Client implies for him/her an obligation to return, at his/her own expense, the Product(s) in the same condition as when received accompanied by the original packaging and documentation within a maximum period of 14 days after the delivery date, by courier service, guaranteeing the proper delivery of the Product(s).
We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication; however we may withhold reimbursement until we have received the goods back to our return address. We will use the same means of payment, for reimbursement, as you used for the initial transaction. In any event, you will not incur any processing fees as a result of such reimbursement.
The right of return for any reason does not apply if you do not purchase Products as a consumer, or for Custom products.
DAMAGED ITEMS & COMPLAINTS
In case of an item arriving damaged or broken, Dekorway will provide a free replacement to the customer, up to 14 days after the package has been marked as “Delivered” by Dekorway’s delivery partner. Customer needs to send an email to support@dekorway.com with their request with clear and detailed images of the damage in the product and packaging in order to be eligible to receive a replacement. In case of clear and detailed images of either the damage in the product or packaging (proof) not being present, Dekorway reserves the right to decline sending out replacement products.
DISCOUNT CODES & SALES / PROMOTIONS
Dekorway products purchased during a sitewide sale can be returned, as per normal (please see section Right of Withdrawal). Discount codes can and need to be applied at checkout. Discount codes cannot be used and combined with automatic discounts. Only one discount per order.
support@dekorway.com will not be reimbursing any funds in case of an item purchased before a sale, or an incorrectly/not applied discount at time of purchase, and will not be responding to any requests made in this regard.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@dekorway.com
